Return Policy

At Itemever, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

If you have any questions, contact us at Itemever@allchance.co.uk.

1. Eligibility for Returns

Due to hygiene, safety, and health regulations:

  • Opened, used, or unsealed supplements and beauty products cannot be returned

  • Only unused, unopened, and sealed items are eligible for return

  • Items must be in their original packaging

2. Return Timeframe

You may request a return within 14 days of receiving your order, in accordance with UK Consumer Contracts Regulations.

To be eligible, you must contact us before returning any item.

3. Non-Returnable Items

We do not accept returns for:

  • Opened or used supplements

  • Personal care or hygiene products once unsealed

  • Items damaged due to misuse

  • Gift cards or promotional items (if applicable)

4. Damaged or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

5. How to Request a Return

To start a return, email us at Itemever@allchance.co.uk with:

  • Order number

  • Reason for return

Returns sent without prior approval will not be accepted.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refunds are processed within 5–10 business days

Please note: Bank or card providers may take additional time to reflect the refund.

8. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank or card statement

  2. Contact your payment provider

  3. If still unresolved, contact us at Itemever@allchance.co.uk

9. Order Cancellations

Orders can only be cancelled before shipment.
Once dispatched, cancellations are not possible.

10. Health Disclaimer

Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
Please consult a healthcare professional before use.

11. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be posted on this page.

12. Contact Information

For any questions about returns or refunds, contact us at:

📧 Itemever@allchance.co.uk