Privacy Policy

At Itemever (“we”, “us”, “our”), accessible via https://itemever.co.uk, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

If you have any questions, please contact us at Itemever@allchance.co.uk.

1. Information We Collect

When you visit or interact with our store, we may collect the following information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

Order Information

  • Products purchased

  • Order history

  • Shipping and delivery details

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages viewed and interactions on our website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or account

  • Provide customer support

  • Improve our website, products, and services

  • Prevent fraud and ensure security

  • Comply with legal obligations

  • Send promotional emails (only if you opt in)

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal grounds:

  • Performance of a contract (to complete your order)

  • Legal obligations

  • Legitimate business interests

  • Your consent (for marketing communications)

4. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors

  • Shipping and logistics providers

  • Email marketing platforms

  • Website analytics services

  • Legal or regulatory authorities (when required by law)

All third parties are required to protect your data and use it only for intended purposes.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Meet legal and accounting requirements

  • Resolve disputes

  • Enforce our policies

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no online transmission is 100% secure.

8. Your Rights (UK & EU Customers)

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability

To exercise your rights, contact us at Itemever@allchance.co.uk.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Information

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.