FAQ

1. What products do you sell?

Itemever offers a range of health, beauty, and wellness products, including supplements and personal care items designed to support everyday wellbeing.

2. Are your products safe to use?

Yes. All our products are sourced from trusted suppliers and are intended to meet quality and safety standards.
Please read product labels carefully and consult a healthcare professional before using supplements, especially if you are pregnant, nursing, or taking medication.

3. How do I place an order?

Simply:

  1. Choose your product

  2. Add it to your cart

  3. Proceed to checkout

  4. Enter your shipping and payment details

  5. Confirm your order

You will receive an order confirmation email once your purchase is complete.

4. Do you ship within the UK?

Yes, we currently ship across the United Kingdom.
Shipping costs and delivery times are shown at checkout.

5. How long does delivery take?

  • Order processing: 1–3 business days

  • Delivery time: 3–7 business days (UK)

Delivery times may vary during busy periods or due to courier delays.

6. How can I track my order?

Once your order is shipped, you’ll receive an email with tracking information so you can follow your delivery.

7. What payment methods do you accept?

We accept secure online payments via:

  • Credit/Debit Cards

  • Other payment methods available at checkout

All payments are processed through secure and encrypted systems.

8. Can I change or cancel my order?

If your order has not yet been shipped, contact us as soon as possible at Itemever@allchance.co.uk.
Once an order has been dispatched, it cannot be changed or cancelled.

9. What is your return policy?

Returns are accepted according to our Refund & Return Policy.
Due to hygiene and safety reasons, opened or used supplements and beauty products cannot be returned.

Please contact us before returning any item.

10. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, email us within 48 hours of delivery at Itemever@allchance.co.uk, including:

  • Your order number

  • Clear photos of the item

We’ll resolve the issue promptly.

11. Do you offer international shipping?

Currently, we ship only within the UK.
For special requests, feel free to contact us.

12. How can I contact customer support?

You can reach us anytime at:

📧 Itemever@allchance.co.uk

We aim to respond within 24–48 business hours.